Romania

I was so impressed with Romania and the customer service experiences I had. And it was not just good behavior. people were actually kind and gave me the impression that they were happy to do what they were doing. and awful situations have been turned around by the way those people in customer service places handled the situation.

I'll go in depth, talking about my trip to Germany and Romania. There is so much to talk about!

Our flight from Munich to Cluj was excellent. the flight attendants were very kind and friendly. and they served us yummy beer and wine. and it was perfect for a midnight flight.
When we arrived to the hotel, there was a mix up and we didn't have the right room. the rooms we reserved. that was quite depressing. it was the room at the end of the hall, next to the lavatory. two small beds, that felt uncomfortable. and it was a shocking change from a 4 star hotel in ulm, with down pillows and covers, with a great view of the entree city of ulm... just shocking.

there was an it conference there that week. and the mix up continued. we were offered then a more expensive room, that we didn't want to pay extra for. then they offered breakfast for free, but at the end of our stay we ended up paying for it. weird. didn't have the energy or the reason to fight for it at the end of the trip.

funny enough, they made up for it in the weirdest ways. they simply and honestly apologized for the room mix up. and they looked us in the eye. they were polite and kind and genuinely tried to make things right. and to top it off, the 4 am departure was welcomed at the reception with warm, good coffee and a little breakfast pack for conrad and i. and it was fresh and good. it was like leaving from home. :)

Also, the Marty Cafe service and quality in general was impressive. I felt like I was served at a starred restaurant. A little flair in the movements, simple and clean interactions, on time basically perfect timing with everything, so they have an eye to interpret their customers needs. from placing the order, to bringing it, to checking in on us to bringing the bill... and I loved the way they would elegantly set up our table. how fun to be so spoiled.

The ladies at the store where conrad bought the engagement ring were also incredibly cool and kind. i felt like i was their friend. so subtle in making themselves likable.

the ladies at the scarfs store were also pretty awesome. so eager to serve us.

and the weird part so far is that I'm talking about complete strangers. i have never met any of these people in my life.

the my family and friends were a treat to see and hang out with. Time stood still. Oh, how good it was to be there for three days. so good! More pictures to come soon.