Tuesday, November 8, 2011
Romania
I was so impressed with Romania and the customer service experiences I had. And it was not just good behavior. people were actually kind and gave me the impression that they were happy to do what they were doing. and awful situations have been turned around by the way those people in customer service places handled the situation.
I'll go in depth, talking about my trip to Germany and Romania. There is so much to talk about!
Our flight from Munich to Cluj was excellent. the flight attendants were very kind and friendly. and they served us yummy beer and wine. and it was perfect for a midnight flight.
When we arrived to the hotel, there was a mix up and we didn't have the right room. the rooms we reserved. that was quite depressing. it was the room at the end of the hall, next to the lavatory. two small beds, that felt uncomfortable. and it was a shocking change from a 4 star hotel in ulm, with down pillows and covers, with a great view of the entree city of ulm... just shocking.
there was an it conference there that week. and the mix up continued. we were offered then a more expensive room, that we didn't want to pay extra for. then they offered breakfast for free, but at the end of our stay we ended up paying for it. weird. didn't have the energy or the reason to fight for it at the end of the trip.
funny enough, they made up for it in the weirdest ways. they simply and honestly apologized for the room mix up. and they looked us in the eye. they were polite and kind and genuinely tried to make things right. and to top it off, the 4 am departure was welcomed at the reception with warm, good coffee and a little breakfast pack for conrad and i. and it was fresh and good. it was like leaving from home. :)
Also, the Marty Cafe service and quality in general was impressive. I felt like I was served at a starred restaurant. A little flair in the movements, simple and clean interactions, on time basically perfect timing with everything, so they have an eye to interpret their customers needs. from placing the order, to bringing it, to checking in on us to bringing the bill... and I loved the way they would elegantly set up our table. how fun to be so spoiled.
The ladies at the store where conrad bought the engagement ring were also incredibly cool and kind. i felt like i was their friend. so subtle in making themselves likable.
the ladies at the scarfs store were also pretty awesome. so eager to serve us.
and the weird part so far is that I'm talking about complete strangers. i have never met any of these people in my life.
the my family and friends were a treat to see and hang out with. Time stood still. Oh, how good it was to be there for three days. so good! More pictures to come soon.
I'll go in depth, talking about my trip to Germany and Romania. There is so much to talk about!
Our flight from Munich to Cluj was excellent. the flight attendants were very kind and friendly. and they served us yummy beer and wine. and it was perfect for a midnight flight.
When we arrived to the hotel, there was a mix up and we didn't have the right room. the rooms we reserved. that was quite depressing. it was the room at the end of the hall, next to the lavatory. two small beds, that felt uncomfortable. and it was a shocking change from a 4 star hotel in ulm, with down pillows and covers, with a great view of the entree city of ulm... just shocking.
there was an it conference there that week. and the mix up continued. we were offered then a more expensive room, that we didn't want to pay extra for. then they offered breakfast for free, but at the end of our stay we ended up paying for it. weird. didn't have the energy or the reason to fight for it at the end of the trip.
funny enough, they made up for it in the weirdest ways. they simply and honestly apologized for the room mix up. and they looked us in the eye. they were polite and kind and genuinely tried to make things right. and to top it off, the 4 am departure was welcomed at the reception with warm, good coffee and a little breakfast pack for conrad and i. and it was fresh and good. it was like leaving from home. :)
Also, the Marty Cafe service and quality in general was impressive. I felt like I was served at a starred restaurant. A little flair in the movements, simple and clean interactions, on time basically perfect timing with everything, so they have an eye to interpret their customers needs. from placing the order, to bringing it, to checking in on us to bringing the bill... and I loved the way they would elegantly set up our table. how fun to be so spoiled.
The ladies at the store where conrad bought the engagement ring were also incredibly cool and kind. i felt like i was their friend. so subtle in making themselves likable.
the ladies at the scarfs store were also pretty awesome. so eager to serve us.
and the weird part so far is that I'm talking about complete strangers. i have never met any of these people in my life.
the my family and friends were a treat to see and hang out with. Time stood still. Oh, how good it was to be there for three days. so good! More pictures to come soon.
Wednesday, October 19, 2011
Sunday, October 16, 2011
wisdom and humility
Burning questions: where does confidence come from, and what is wisdom, and where does wisdom come from?
Well, confidence. Its a type of courage, a steady voice, a straight posture, a calm presence. Usually knowledge fuels confidence; knowledge about one’s self-worth and value. Sometimes, just hearing somebody telling you that you can do it. or just encouraging you to be confident is a huge first step in administrating your own confidence.
I’ll share a few things about my own journey to confidence.
I recall very clearly that growing up, a very commonly used term to describe me, used by teachers or adults in general, was “shy”. I was shy. I wouldn’t say much. I do remember thinking. I remember my thoughts back then. so clear.
Whenever getting ready to face a difficult situation, I would ask myself: what’s the worst that can happen? Sometimes, the worst that could happen was definitely bad. failing test, embarrassing myself, losing privileges, possibly death, always thinking about the consequences. but honestly, when I look at all these from the perspective of a believer in the one true God, a citizen of heaven, the perspective we have over death itself, embracing the humility, being humble means freedom, freedom from what others think of you, not trying to impress anybody, staying true to my beliefs, finding out my beliefs, my moral system, who God is, seeking God’s wisdom...
wisdom is confidence in the truth, knowing the truth, discerning between right and wrong, having the answer, knowing the answer. but being wise is so much greater than being smart. wisdom of facts and the hard questions of life. I love referring back to the Proverbs and the Psalms, and now I am discovering the basic wisdom of James, the book of James in the Bible.
I remember praying for wisdom, as if it was the most important thing for me, when I was a teenager. I had no idea this prayer will serve me and be this important, more and more as the time goes by. I know old people were thought of as wise, because they have seen it all, and they judge things, not in a rush, not from a selfish perspective, not for personal gain or power. old people have made mistakes and learned from them. I wanted to be an old person ever since I discovered the taste of wisdom. But why would someone seek wisdom so fervently?
I know I wanted to do well in school. I wanted to have al the answer. I kept praying for wisdom, more then than I do now.
wisdom is like a river, it’s always fresh, it’s always running. can’t be a still puddle or a lake. it needs currents, it needs challenge. And one can never sit back and jay: now I am wise. It’s just like someone finally taking a deep breath and say: I am so humble. It just doesn’t work that way...
Enjoying the journey, embracing the process. Staying brave and embracing the humbling situations...
Well, confidence. Its a type of courage, a steady voice, a straight posture, a calm presence. Usually knowledge fuels confidence; knowledge about one’s self-worth and value. Sometimes, just hearing somebody telling you that you can do it. or just encouraging you to be confident is a huge first step in administrating your own confidence.
I’ll share a few things about my own journey to confidence.
I recall very clearly that growing up, a very commonly used term to describe me, used by teachers or adults in general, was “shy”. I was shy. I wouldn’t say much. I do remember thinking. I remember my thoughts back then. so clear.
Whenever getting ready to face a difficult situation, I would ask myself: what’s the worst that can happen? Sometimes, the worst that could happen was definitely bad. failing test, embarrassing myself, losing privileges, possibly death, always thinking about the consequences. but honestly, when I look at all these from the perspective of a believer in the one true God, a citizen of heaven, the perspective we have over death itself, embracing the humility, being humble means freedom, freedom from what others think of you, not trying to impress anybody, staying true to my beliefs, finding out my beliefs, my moral system, who God is, seeking God’s wisdom...
wisdom is confidence in the truth, knowing the truth, discerning between right and wrong, having the answer, knowing the answer. but being wise is so much greater than being smart. wisdom of facts and the hard questions of life. I love referring back to the Proverbs and the Psalms, and now I am discovering the basic wisdom of James, the book of James in the Bible.
I remember praying for wisdom, as if it was the most important thing for me, when I was a teenager. I had no idea this prayer will serve me and be this important, more and more as the time goes by. I know old people were thought of as wise, because they have seen it all, and they judge things, not in a rush, not from a selfish perspective, not for personal gain or power. old people have made mistakes and learned from them. I wanted to be an old person ever since I discovered the taste of wisdom. But why would someone seek wisdom so fervently?
I know I wanted to do well in school. I wanted to have al the answer. I kept praying for wisdom, more then than I do now.
wisdom is like a river, it’s always fresh, it’s always running. can’t be a still puddle or a lake. it needs currents, it needs challenge. And one can never sit back and jay: now I am wise. It’s just like someone finally taking a deep breath and say: I am so humble. It just doesn’t work that way...
Enjoying the journey, embracing the process. Staying brave and embracing the humbling situations...
Sunday, October 9, 2011
Subscribe to:
Comments (Atom)